Delivery & Returns

If you need your order in time for Christmas 2024, we’ll do our best to get it to you.

This year, the Aura Print team will be heading off to enjoy their Christmas break at 4:30pm on Tuesday 24th December, returning on Thursday 2nd January 2025. There will be no production or communication during this Christmas period, so we suggest getting your orders in as early as possible!

With that in mind, if you’re ordering products with metallic foil, we suggest placing your order before 3pm on Thursday 12th December.

For non-foil jobs, place your order by 3pm on Monday 16th December and we’ll do everything we can to get it to you before Santa traverses your chimney!

Please bear in mind that courier services tend to slow down in the lead-up to Christmas, so the earlier you place your order, the sooner it’ll be with you.

Your turnaround time, as advertised by the website, starts from 3PM on the day you approve your proof. Make sure to check your emails for a proof from our design team as this could affect your turnaround time. 3PM is our daily cut-off time for dispatching orders and organising the following days print work.

Any orders approved before 3PM will be put into the next production schedule (beginning after 3PM that day). Any orders approved after 3PM will be carried over to the next working day and begin production after 3PM that day.

Turnaround times ensure, that at the very least, the specified number of days (8 hours per day) can be spent on your job. To find the exact turnaround time, please refer back to your order as you will have made a choice of turnaround time.

You order business cards with a 2 day turnaround from proof approval and approve your proof on the 1st at 2PM. This means once we hit 3PM we can begin printing your job until 4:30PM when our production shift finishes. So far this is 1 1/2 hours spent.

The next day, the 2nd, is your full day of production. So a full 8 hours will be spent on your order.

Finally on the 3rd, we'll finish up and dispatch your job by 3PM meaning we've spent the full 2 days specified.

If you need a specific turnaround time, please contact our customer service team.

All orders which contain only standard turnaround items will be dispatched on the final day of the longest turnaround item. For example if you order two products, one with a 3 day turnaround and one with a 7 day, your entire order will ship once the 7 day turnaround item is complete.

All orders which contain standard turnaround items with added rush turnaround items will be dispatched separately. All standard items will be shipped under the same process as standard turnaround items however your rush items will ship separately once that items turnaround is complete.

All orders which contain multiple rush turnaround items will be dispatched separately as and when each item is complete.

Our main aim here at Aura Print is for you to be delighted with your print items, but if for any reason you are not satisfied, then these guidelines are set out to offer you peace of mind and transparency. In most cases, the best point of call is to contact us first to discuss your issue, and we will do everything we can to rectify the situation. Contact us via email on [email protected]