Delivery & Returns
Print can often be exciting, but knowing about turnaround times and when to expect delivery is probably the most important factor you'll need to know to avoid any disappointments. You can find all our delivery and returns information on this page so that placing an order is as simple as can be. At the top of the page, you can find our turnaround times and delivery information and towards the bottom of the page, we outline our returns procedure. If you're ever unsure about the content on this page then just get in touch with us and we'll do our best to help you understand the information presented on this page.
Turnaround Times
Your turnaround time, as advertised by the website, starts from 10AM ET on the day you approve your proof. Make sure to check your emails for a proof from our design team as this could affect your turnaround time. 10AM ET is our daily cut-off time for shipping orders and organising the following days print work.
Any orders approved before 10AM ST will be put into the next production schedule (beginning after 10AM ET that day). Any orders approved after 10AM ET will be carried over to the next business day and begin production after 10AM ET that day.
Turnaround times ensure, that at the very least, the specified number of days (8 hours per day) can be spent on your job. To find the exact turnaround time, please refer back to your order as you will have made a choice of turnaround time.
An example:
You order business cards with a 2 day turnaround from proof approval and approve your proof on the 1st at 9AM ET. This means once we hit 10AM ET we can begin printing your job until 11:30AM ET when our production shift finishes. So far this is 1 1/2 hours spent.
The next day, the 2nd, is your full day of production. So a full 8 hours will be spent on your order.
Finally on the 3rd, we'll finish up and ship your job by 10AM ET meaning we've spent the full 2 days specified.
If you need a specific turnaround time, please contact our customer service team.
Standard Vs Rush Jobs
All orders which contain only standard turnaround items will be shipped on the final day of the longest turnaround item. For example if you order two products, one with a 3 day turnaround and one with a 7 day, your entire order will ship once the 7 day turnaround item is complete.
All orders which contain standard turnaround items with added rush turnaround items will be shipped separately. All standard items will be shipped under the same process as standard turnaround items however your rush items will ship separately once that items turnaround is complete.
All orders which contain multiple rush turnaround items will be shipped separately as and when each item is complete.
Delivery Prices & Times
Although Aura Print is based in the UK, we work hard to ensure your orders arrive in Canada as quickly as possible. We’ve partnered with trusted international couriers to offer fast, reliable delivery across Canada, with many orders arriving within just a few business days. We’ve partnered with UPS to provide fast, reliable delivery throughout Canada. We can't guarantee delivery times (as once the courier collects it, we're trusting them), but we do our best to keep customers informed with the tracking provided by our partners.
Delivery is based on anything up to one A4 sized carton, for large orders, it may mean we need to get back in touch to charge an extra fee.
Estimated delivery times are based on when your package leaves us, not when you place your order. Our daily collection is at 3:30PM GMT.
Orders you place with us later on Friday or over the weekend will not be processed until Monday morning. If you need to upgrade your delivery to a faster service, then please get in touch, and we'll do everything we can to upgrade you.
Shipping & Delivery Prices |
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|
Location |
Price |
Delivery Time |
Courier |
| Eastern States | $12.95 | 1 - 2 Working Days | UPS |
| Central States | $12.95 | 2 - 3 Working Days | UPS |
| Mountain States | $12.95 | 2 - 3 Working Days | UPS |
| Pacific States | $12.95 | 2 - 3 Working Days | UPS |
Returns Process
At Aura Print, our goal is for you to be delighted with your printed products. If for any reason you’re not completely satisfied, these guidelines are designed to provide peace of mind and transparency. In most cases, the best first step is to contact us so we can discuss the issue and work towards a resolution. Contact us via email on info@aura-print.com
Damaged & Faulty Goods
If the packaging of a product looks to be damaged, please make sure to note the damage when signing for the delivery. This allows us to claim damages from the courier company if the product inside is damaged. If when opened your product was damaged in transit, please take some photographs of the packaging and the unpacked products and email them to info@aura-print.com along with your order number. If we can see that all of the contents are damaged, we will reprint and ship a replacement. If a portion of the order is undamaged, we will reprint and ship enough to cover the damaged items only. You have 30 days to report faulty goods so please don't delay in letting us know.
Wrong Product
If you open the packaging and find that you've received the wrong product or the correct product with the wrong artwork printed on it, please take some photographs of the products and email them to info@aura-print.com along with your order number.
Once we have worked out what has gone wrong, we will either collect the item from you or simply ask that you throw the item away.
Your correct order will be located and delivered to you as soon as possible, or a new order will be printed and sent out free of charge.
Unwanted Goods
Due to the nature of printed items we cannot restock or re-sell them. It is therefore paramount to please make sure you want the print before you order.
It's also a good idea to make sure that no one else in your family/company is ordering the same thing from elsewhere.
Quality Issues
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