Privacy & Cookie Policy

Aura Print (UK) Ltd is committed to protecting your privacy and ensuring that your personal information is handled responsibly and securely.

This Privacy Policy explains how we collect, use, store, and protect your personal information when you visit our Canadian website, place an order, request a quotation, contact us, or otherwise interact with our services.

Although this website is intended for customers in Canada, it is operated by Aura Print (UK) Ltd, a company registered in the United Kingdom. We process personal information in accordance with applicable privacy legislation, including Canada’s Personal Information Protection and Electronic Documents Act (PIPEDA) where applicable, together with other relevant legal obligations.

By using this website, you agree to the collection and use of your information as described in this Privacy Policy.

Who We Are

This website is operated by:

Aura Print (UK) Ltd

29 Old Leeds Road
Huddersfield
HD1 1SG
United Kingdom

Email: info@aura-print.com

Throughout this Privacy Policy, the terms we, us, and our refer to Aura Print (UK) Ltd.

Information We Collect

Depending on how you use our website, we may collect the following information:

Personal Information

This may include:

• Your name
• Company name
• Billing address
• Shipping address
• Email address
• Telephone number
• Order information
• Uploaded artwork and files
• Enquiry details
• Account information (if applicable)

Payment Information

Payments made through our website are securely processed by PayPal.

We do not store your debit card, credit card, or payment details on our own servers.

Information Collected Automatically

When you visit our website, we may automatically collect technical information such as:

• IP address
• Browser type
• Operating system
• Device type
• Pages visited
• Time spent on our website
• Referring website
• General location information based on your IP address

This information helps us improve our website and better understand how visitors use our services.

How We Use Your Information

We use your information to:

• Process and fulfil your orders
• Deliver products and services
• Respond to enquiries
• Provide customer support
• Prepare and check artwork for printing
• Communicate with you regarding your order
• Send quotations when requested
• Improve our products and services
• Improve our website performance and user experience
• Prevent fraud and maintain website security
• Meet our legal, accounting, and regulatory obligations

We will only use your personal information for the purposes for which it was collected unless required or permitted by law.

Marketing Communications

If you choose to subscribe to our newsletter or marketing communications, we may occasionally send you information about:

• New products
• Printing inspiration
• Company news
• Promotions
• Special offers

You may unsubscribe from marketing emails at any time by clicking the unsubscribe link included in our emails or by contacting us directly.

We will never send you marketing communications if you have asked us not to.

Sharing Your Information

We respect your privacy and never sell your personal information.

However, we may share information with trusted third parties where necessary to provide our services.

These may include:

• PayPal for payment processing
• Courier and delivery companies
• Website hosting providers
• Google Analytics
• Google reCAPTCHA
• LiveChat
• Professional advisers such as accountants or legal advisers
• Government authorities where required by law

Each provider only receives the information necessary to perform their services.

International Processing

Aura Print (UK) Ltd is based in the United Kingdom.

As a result, personal information submitted through this Canadian website may be processed or stored outside Canada, including within the United Kingdom or by trusted service providers located in other countries.

Where personal information is transferred internationally, we take reasonable steps to ensure it remains appropriately protected.

Data Security

Protecting your information is important to us.

We use a combination of technical, organisational, and physical safeguards designed to protect your personal information against:

• Unauthorised access
• Loss
• Misuse
• Alteration
• Disclosure
• Destruction

While we work hard to protect your information, no website or electronic transmission can ever be completely secure. We therefore cannot guarantee absolute security.

How Long We Keep Your Information

We retain personal information only for as long as reasonably necessary to:

• Fulfil customer orders
• Provide ongoing customer support
• Meet legal obligations
• Resolve disputes
• Maintain business records
• Comply with tax and accounting requirements

When personal information is no longer required, it is securely deleted or anonymised where appropriate.

Your Privacy Rights

Subject to applicable law, you may request to:

• Access the personal information we hold about you
• Correct inaccurate or incomplete information
• Withdraw consent where applicable
• Ask questions about how your information is used
• Request the deletion of personal information where legally permitted

To exercise any of these rights, please contact us using the details below.

We may need to verify your identity before processing your request.

Contact Us

If you have any questions regarding this Privacy Policy or how we handle your personal information, please contact us:

Aura Print (UK) Ltd

29 Old Leeds Road
Huddersfield
HD1 1SG
United Kingdom

Email: info@aura-print.com

Cookie Policy

What Are Cookies?

Cookies are small text files that are stored on your computer, tablet, or mobile device when you visit a website. They help websites function correctly, improve performance, remember your preferences, and provide information about how visitors use the site.

Some cookies are essential for the operation of our website, while others help us improve your browsing experience.

By continuing to use our website, you consent to the use of cookies in accordance with this Cookie Policy, subject to any preferences you have selected through our cookie banner where applicable.

Types of Cookies We Use

Essential Cookies

Essential cookies are required for our website to function properly. They enable core features such as:

• Shopping basket functionality
• Checkout
• Website security
• User authentication
• Navigation between pages
• Fraud prevention

Without these cookies, certain parts of our website may not function correctly.

Analytics Cookies

We use Google Analytics to help us understand how visitors use our website.

Google Analytics collects anonymous information including:

• Pages visited
• Time spent on the website
• Device type
• Browser type
• Approximate geographic location
• Traffic sources
• General visitor behaviour

This information helps us improve our website, products, and customer experience.

Google Analytics does not identify individual visitors.

For more information, please visit:

https://policies.google.com/privacy

Security Cookies

We use Google reCAPTCHA to help protect our website from spam, automated abuse, and malicious activity.

reCAPTCHA analyses information such as:

• IP address
• Mouse movements
• Browser information
• Device information
• Time spent on pages

This helps determine whether a visitor is a genuine user or an automated bot.

More information is available at:

https://policies.google.com/privacy

Live Chat Cookies

Our website uses LiveChat to provide online customer support.

When using LiveChat, cookies may be used to:

• Maintain your chat session
• Remember previous conversations
• Improve customer support
• Provide a smoother chat experience

If you choose not to use LiveChat, these cookies will have little or no impact on your browsing experience.

For more information, please refer to LiveChat’s Privacy Policy.

Payment Cookies

When making a purchase through our website, you may be redirected to PayPal to complete your payment securely.

PayPal may place cookies that are necessary for:

• Payment processing
• Fraud prevention
• Security
• Transaction verification

Aura Print (UK) Ltd does not control cookies placed by PayPal.

For further information, please visit:

https://www.paypal.com/privacy

Third-Party Cookies

Some cookies used on our website are provided by trusted third-party services.

These include:

• Google Analytics
• Google reCAPTCHA
• LiveChat
• PayPal

These providers may collect information in accordance with their own privacy policies.

We encourage you to review their policies for further information about how they use your data.

Managing Cookies

Most web browsers allow you to control or delete cookies through your browser settings.

You can choose to:

• Accept all cookies
• Block certain cookies
• Delete cookies already stored on your device
• Receive a notification before cookies are stored

Please note that disabling certain cookies may affect the functionality of our website. Some features, including online ordering, customer accounts, and LiveChat, may not operate correctly if essential cookies are disabled.

Cookie Consent

When you first visit our website, you may be presented with a cookie banner allowing you to manage your cookie preferences.

Your preferences can usually be changed at any time by revisiting the cookie settings available on our website.

Changes to This Cookie Policy

We may update this Cookie Policy from time to time to reflect changes to our website, services, technology, or legal requirements.

Any updates will be published on this page together with the revised date.

Contact Us

If you have any questions regarding this Cookie Policy, please contact:

Aura Print (UK) Ltd

29 Old Leeds Road

Huddersfield

HD1 1SG

United Kingdom

Email: info@aura-print.com

Your Privacy Rights & Contact Information

Your Privacy Rights

We respect your privacy and are committed to ensuring your personal information is handled fairly and responsibly.

Subject to applicable law, you may have the right to:

• Request access to the personal information we hold about you.
• Request that inaccurate or incomplete personal information be corrected.
• Withdraw your consent to the collection or use of your personal information, where consent is the legal basis for processing.
• Request that we delete your personal information where we are no longer required to retain it for legal or business purposes.
• Ask questions about how your personal information is collected, used, stored, or shared.
• Make a complaint if you believe your personal information has not been handled appropriately.

To protect your privacy, we may ask you to verify your identity before responding to any request.

We aim to respond to privacy requests within a reasonable timeframe and in accordance with applicable legal requirements.

International Data Transfers

Aura Print (UK) Ltd is based in the United Kingdom and operates websites serving customers in multiple countries, including Canada.

As a result, any personal information you provide through this website may be transferred to, processed, and stored in the United Kingdom or by carefully selected service providers located in other countries.

While privacy laws may differ between jurisdictions, we take reasonable steps to ensure your personal information is protected through appropriate security measures and only shared where necessary to provide our products and services.

Children’s Privacy

Our website and services are intended for business customers and adults.

We do not knowingly collect personal information from children under the age of 13. If we become aware that personal information has been collected from a child without appropriate consent, we will take reasonable steps to delete that information.

Third-Party Websites

Our website may contain links to third-party websites for your convenience or additional information.

Once you leave our website, we are not responsible for the privacy practices, content, or security of those websites. We encourage you to read the privacy policies of any third-party websites you visit.

Changes to This Privacy & Cookie Policy

We may update this Privacy & Cookie Policy from time to time to reflect changes to our business, website functionality, legal requirements, or the services we use.

Any updates will be published on this page together with the revised “Last Updated” date. We encourage you to review this policy periodically to stay informed about how we protect your personal information.

Contact Us

If you have any questions about this Privacy & Cookie Policy or how Aura Print (UK) Ltd handles your personal information, please contact us.

Aura Print (UK) Ltd

29 Old Leeds Road

Huddersfield

HD1 1SG

United Kingdom

Email: info@aura-print.com

We are committed to resolving privacy concerns promptly and fairly. If you contact us with a privacy-related enquiry, we will do our best to respond as quickly as possible.

Complaints

If you believe we have not handled your personal information appropriately, we encourage you to contact us first so that we have the opportunity to investigate and resolve your concerns.

If you are not satisfied with our response, you may also have the right to contact the appropriate privacy regulator in your jurisdiction.

For individuals in Canada, information about privacy rights and the complaints process can be found through the Office of the Privacy Commissioner of Canada.

For more information, please visit:

https://www.priv.gc.ca

Last Updated: 25/06/2026