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Frequently Asked Questions

Currently, our website can only process orders that contain a delivery address within the UK, USA and some parts of Europe. If you'd like to order from somewhere else such as other EU countries or Canada, then please get in touch, and we can create you a bespoke shipping quote.
Because no two orders are the same, the best way to get an idea of turnaround time would be to go by the estimates given on the product pages. That said, that's the shortest case scenario, some finishes such as painted edges or double thick duplex card can add a day or two to your order. Metallic foil print usually takes a minimum of 5 days.
You're more than welcome to ask our team for some help. That's what we're here for! And with over 100 years collective print experience our experts are on hand for even the most complicated print jobs you'd like to get a quote for.
We like to think one of our best selling points is our unique selection of papers available to print on. Because we're not a huge commercial printers, we can specialise in a more boutique approach and offer you paper types and finishes that larger competitors wouldn't want to bother with.
Definitely not! You're able to print any custom design you'd like. We understand that sometimes templates are helpful though, so we recommend taking a look at our blog as we're often posting design templates on there for all sorts of products.
Supplying your artwork is straightforward, all you need to do is reply to your order confirmation with your artwork attached or with a URL to download your artwork. Your confirmation email will explain everything you need to do.
Setting up your artwork can be a little confusing if you've not set anything up to be printed. We recommend checking each individual product page for more in depth information about the setup specification as different products require different measurements of bleed and setup procedures. If you're not sure you can always ask.
We certainly can! We have designers in-house who set up customers artwork and also create designs from scratch. We never use templates, and we won't stop designing until you're 100% happy. Prices vary between products, so it's best to check the prices as you browse.
We're proud of the fact we offer you many amazing paper thicknesses. Starting from our lightest thickness at 100gsm / 5.5pt, some in the middle and a little thicker at 400gsm / 18pt, and the best is our ultra luxurious, double thick, 700gsm / 32pt.
We do, and we're currently in the process of adding it to our site. If you're wanting one the best thing to do is get in touch with us over email and we can arrange it there.