DELIVERY & RETURNS

Print can often be exciting, but knowing about turnaround times and when to expect delivery is probably the most important factor you'll need to know to avoid any disappointments. You can find all our delivery and returns information on this page so that placing an order is as simple as can be. At the top of the page, you can find our turnaround times and delivery information and towards the bottom of the page, we outline our returns procedure. If you're ever unsure about the content on this page then just get in touch with us and we'll do our best to help you understand the information presented on this page.

TURNAROUND TIMES

Your turnaround time, as advertised by the website, starts from 10AM EST on the day you approve your proof. Make sure to check your emails for a proof from our design team as this could affect your turnaround time. 10AM EST is our daily cut-off time for dispatching orders and organising the following days print work.

Any orders approved before 10AM EST will be put into the next production schedule (beginning after 10AM EST that day). Any orders approved after 10AM EST will be carried over to the next working day and begin production after 10AM EST that day.

Turnaround times ensure, that at the very least, the specified number of days (8 hours per day) can be spent on your job. To find the exact turnaround time, please refer back to your order as you will have made a choice of turnaround time.

An example:

You order business cards with a 2 day turnaround from proof approval and approve your proof on the 1st at 9AM EST. This means once we hit 10AM EST we can begin printing your job until 11:30AM EST when our production shift finishes. So far this is 1 1/2 hours spent.

The next day, the 2nd, is your full day of production. So a full 8 hours will be spent on your order.

Finally on the 3rd, we'll finish up and dispatch your job by 10AM EST meaning we've spent the full 2 days specified.

If you need a specific turnaround time, please contact our customer service team.

Standard Vs Rush Jobs

All orders which contain only standard turnaround items will be dispatched on the final day of the longest turnaround item. For example if you order two products, one with a 3 day turnaround and one with a 7 day, your entire order will ship once the 7 day turnaround item is complete.

All orders which contain standard turnaround items with added rush turnaround items will be dispatched separately. All standard items will be shipped under the same process as standard turnaround items however your rush items will ship separately once that items turnaround is complete.

All orders which contain multiple rush turnaround items will be dispatched separately as and when each item is complete.

RETURNS PROCESS

Our main aim here at Aura Print is for you to be delighted with your print items, but if for any reason you are not satisfied, then these guidelines are set out to offer you peace of mind and transparency. In most cases, the best point of call is to contact us first to discuss your issue, and we will do everything we can to rectify the situation. Contact us via email on [email protected]

DAMAGED & FAULTY GOODS

If the packaging of a product looks to be damaged, please make sure to sign for it as such. This allows us to claim damages from the courier company if the product inside is damaged. If when opened your product was damaged in transit, please take some photographs of the packaging and the unpacked products and email them to [email protected] along with your order number. If we can see that all of the contents are damaged, we will reprint and resend the full order. If a portion of the order is undamaged, we will reprint and resend enough to cover the damaged items only. You have 30 days to report faulty goods so please don't delay in letting us know.

WRONG PRODUCT

If you open the packaging and find that you've received the wrong product or the correct product with the wrong artwork printed on it, please take some photographs of the products and email them to [email protected] along with your order number. Once we have worked out what has gone wrong, we will either collect the item from you or simply ask that you throw the item away. Your correct order will be located and delivered to you asap, or a new order will be printed and sent out free of charge.

UNWANTED GOODS

Due to the nature of printed items we cannot re-stock or re-sell them. It is therefore paramount to please make sure you want the print before you order. It's also a good idea to make sure that no one else in your family/company is ordering the same thing from elsewhere.

QUALITY ISSUES

If you are unhappy with the print in any way, please take some photographs of the problem and email them to [email protected] along with your order number and a description of what is wrong with the print. We will investigate the situation further and work out what has happened, and what can be done about it. Once we have a solution, we will contact you and take matters from there.