DELIVERY & RETURNS
Print can often be exciting, but knowing about turnaround times and when to expect delivery is probably the most important factor you'll need to know to avoid any disappointments. You can find all our delivery and returns information on this page so that placing an order is as simple as can be. At the top of the page, you can find our turnaround times and delivery information and towards the bottom of the page, we outline our returns procedure. If you're ever unsure about the content on this page then just get in touch with us and we'll do our best to help you understand the information presented on this page.
This is a very common question and we get it asked a lot! The answer isn't always as straight forward though as depending on artwork and the specification of your order, some things could be printed and posted in 2 working days and others may take up to 6. Make note, that turnaround time starts from the point of proof approval, so make sure to check your emails for a proof from our design team as this could affect your turnaround time.
If you need a specific turnaround time, please contact our customer service team.
DELIVERY PRICES & TIMES
Just because we're based in the UK doesn't mean delivery will take longer, quite the opposite. We think that we can print and post your orders to arrive faster than US-based businesses. We've teamed up with UPS to provide some amazing delivery time frames that offer delivery within three days and in some states as fast as next day.We can't guarantee delivery times (as once the courier collects it, we're trusting them), but we do our best to keep customers informed with the tracking provided by our partners.
Delivery is based on anything up to one A4 sized carton, for large orders, it may mean we need to get back in touch to charge an extra fee.
Estimated delivery times are based on when your package leaves us, not when you place your order. Our daily collection is at 3:30PM GMT.
Orders you place with us later on Friday or over the weekend will not be processed until Monday morning. If you need to upgrade your delivery to a faster service, then please get in touch, and we'll do everything we can to upgrade you.
|Eastern States||$9.95||1 - 2 Working Days||UPS|
|Central States||$9.95||2 - 3 Working Days||UPS|
|Mountain States||$9.95||2 - 3 Working Days||UPS|
|Pacific States||$9.95||2 - 3 Working Days||UPS|
|United Kingdom||From $7.95||1 - 2 Working Days||Parcelforce|
|Republic Of Ireland||$14.95||2 Working Days||Parcelforce|
|Europe||From $9.95||3 Working Days||UPS|
Our main aim here at Aura Print is for you to be delighted with your print items, but if for any reason you are not satisfied, then these guidelines are set out to offer you peace of mind and transparency. In most cases, the best point of call is to contact us first to discuss your issue, and we will do everything we can to rectify the situation. Contact us via email on firstname.lastname@example.org
DAMAGED & FAULTY GOODS
If the packaging of a product looks to be damaged, please make sure to sign for it as such. This allows us to claim damages from the courier company if the product inside is damaged. If when opened your product was damaged in transit, please take some photographs of the packaging and the unpacked products and email them to email@example.com along with your order number. If we can see that all of the contents are damaged, we will reprint and resend the full order. If a portion of the order is undamaged, we will reprint and resend enough to cover the damaged items only. You have 30 days to report faulty goods so please don't delay in letting us know.
If you open the packaging and find that you've received the wrong product or the correct product with the wrong artwork printed on it, please take some photographs of the products and email them to firstname.lastname@example.org along with your order number. Once we have worked out what has gone wrong, we will either collect the item from you or simply ask that you throw the item away. Your correct order will be located and delivered to you asap, or a new order will be printed and sent out free of charge.
Due to the nature of printed items we cannot re-stock or re-sell them. It is therefore paramount to please make sure you want the print before you order. It's also a good idea to make sure that no one else in your family/company is ordering the same thing from elsewhere.
If you are unhappy with the print in any way, please take some photographs of the problem and email them to email@example.com along with your order number and a description of what is wrong with the print. We will investigate the situation further and work out what has happened, and what can be done about it. Once we have a solution, we will contact you and take matters from there.